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HomeGuide › Sunrise

Cancel your Sunrise plan

At Sunrise the contract term is the decisive point. The portfolio mixes monthly cancellable plans with 12 and 24 month contracts. So check first which term applies to your specific plan, because that determines whether you can leave immediately or only at the end of the term.

Contract term: what you are tied into

24 months 4 plans
12 months 1 plans
Cancellable monthly 3 plans
The Sunrise portfolio includes minimum terms. Check your bill or customer account to see which term applies to your plan, because that determines when you can actually leave.

How to cancel

You can cancel in the Sunrise customer portal (My Sunrise), by phone or in writing. If a minimum term is still running, the cancellation usually takes effect at the end of that term.

Price change at this provider: our report →

Keeping your number

Number portability is free in Switzerland and usually takes 1 to 3 working days. Important: do not cancel yourself if you want to keep your number. Register the port with the new provider, who handles the cancellation. Anyone who cancels first loses the number.

Cheaper alternatives on the same network

These providers run on the same network but cost less. Coverage and 5G are identical, and the order follows price alone.

GGA Maur

☀️ Sunrise network
from CHF 7.45/mo.
See plans →

Quickline

☀️ Sunrise network
from CHF 9/mo.
See plans →

Aldi Mobile

☀️ Sunrise network
from CHF 9.90/mo.
See plans →

FAQ

If you are moving to another provider and want to keep your number, do not cancel yourself. Register the number port with the new provider, who will then cancel at Sunrise. If you cancel first, the number is lost.
Yes. Number portability is free in Switzerland and usually takes 1 to 3 working days. The new provider handles the process and your line stays active until the switchover.
If a provider unilaterally raises the price during the contract term, terms and conditions in Switzerland usually provide for an extraordinary right of termination. Check the announcement and your provider's terms, and act within the deadline stated there.