Cancel your mobile plan: step-by-step guide
Want to cancel your mobile plan? Here you'll find every notice period, a template letter and the best alternatives.
Notice periods of every provider
| Provider | Minimum term | Notice period | Cancellation via |
|---|---|---|---|
| Swisscom | 24 months | 60 days before end | Online / letter |
| Sunrise | 24 months | 60 days before end | Online / letter |
| Salt (Shop) | 24 months | 60 days before end | Online / letter |
| Salt (Online) | No contract | 30 days | Online |
| Wingo | No contract | Monthly | Online |
| Digital Republic | No contract | Monthly | App / online |
| GoMo | No contract | Monthly | Online |
| yallo | No contract | 30 days | Online |
| swype | No contract | Monthly | App |
| Mucho | No contract | Monthly | Online |
| Migros Mobile | No contract | 30 days | Online |
| Aldi Mobile | No contract | 30 days | Online |
| Lidl Connect | No contract | 30 days | Online |
| spusu | No contract | Monthly | Online |
| Lebara | No contract | 30 days | Online |
| Lycamobile | 1/12/24 months | Depends on contract | Online |
| TalkTalk | 12 months | 30 days before end | Online |
| Galaxus Mobile | No contract | Monthly | Online |
| Quickline | No contract | 30 days | Online |
Cancel early: special right of cancellation
- Price increase: immediate right of cancellation (Telecommunications Act, Art. 35a)
- Move abroad: special cancellation possible
- Network problems: if the contractually promised service is not delivered
- Important: cancel in writing and state the reason
Cancellation template
Copy the template and fill in your details:
[Your name]
[Your address]
[Postcode City]
[Provider]
[Provider address]
[Date]
Cancellation of mobile contract
Customer number: [Number]
Phone number: [Number]
Dear Sir or Madam,
I hereby cancel my mobile contract on the next possible date in accordance with the notice period.
Please confirm the cancellation in writing and let me know the exact end date of my contract.
I would like to port my number [Number] to my new provider.
Yours sincerely,
[Signature]
How to cancel correctly
1
Check the notice period
Check the table above to see the notice period your provider applies and when your contract ends.
2
Pick a new plan
Pick your new plan before cancelling with the old provider.
Important: don't cancel beforehand if you want to port your number!
3
Request number portability
Request number portability with the new provider. You'll need your customer number and phone number.
4
New provider cancels for you
The new provider takes care of the cancellation with the old one. You don't have to do anything else.
Better alternatives
Digital Republic
Flat Swiss
CHF 13 /mo.
Unlimited calls, SMS & data in Switzerland. No contract.
View offer
Wingo
Swiss Start
CHF 17.95 /mo.
Unlimited calls & SMS, data in Switzerland. No contract.
View offer
Frequently asked questions
Yes, with providers that have no minimum contract term (e.g. Wingo, Digital Republic, yallo) you can cancel monthly or with 30 days notice. With contract plans (Swisscom, Sunrise, Salt Shop), you must respect the minimum term and notice period.
If you cancel early you usually have to pay the remaining monthly fees until the contract ends. With a special right of cancellation (e.g. price increase) there are no costs.
No, you can take your number with you (number portability). Important: request the port with the new provider before cancelling with the old one. The new provider then handles the cancellation for you.
Number porting and the switch usually take 1 to 3 working days. The cancellation itself takes effect on the next possible date, depending on your notice period.
Your old plan is deactivated on the cancellation date. If you have a subsidised device, you may have to pay the remaining balance. Returning the SIM is usually not necessary.