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Home›Guide About us›Cancel mobile plan

Cancel your mobile plan: step-by-step guide

Want to cancel your mobile plan? Here you'll find every notice period, a template letter and the best alternatives.

Notice periods of every provider

ProviderMinimum termNotice periodCancellation via
Swisscom24 months60 days before endOnline / letter
Sunrise24 months60 days before endOnline / letter
Salt (Shop)24 months60 days before endOnline / letter
Salt (Online)Monthly contract30 daysOnline
WingoMonthly contractMonthlyOnline
Digital RepublicMonthly contractMonthlyApp / online
GoMoMonthly contractMonthlyOnline
yalloMonthly contract30 daysOnline
swypeMonthly contractMonthlyApp
MuchoMonthly contractMonthlyOnline
Migros MobileMonthly contract30 daysOnline
Aldi MobileMonthly contract30 daysOnline
Lidl ConnectMonthly contract30 daysOnline
spusuMonthly contractMonthlyOnline
LebaraMonthly contract30 daysOnline
Lycamobile1/12/24 monthsDepends on contractOnline
TalkTalk12 months30 days before endOnline
Galaxus MobileMonthly contractMonthlyOnline
QuicklineMonthly contract30 daysOnline

Cancel early: special right of cancellation

  • Price increase: immediate right of cancellation (Telecommunications Act, Art. 35a)
  • Move abroad: special cancellation possible
  • Network problems: if the contractually promised service is not delivered
  • Important: cancel in writing and state the reason

Cancellation template

Copy the template and fill in your details:

[Your name] [Your address] [Postcode City] [Provider] [Provider address] [Date] Cancellation of mobile contract Customer number: [Number] Phone number: [Number] Dear Sir or Madam, I hereby cancel my mobile contract on the next possible date in accordance with the notice period. Please confirm the cancellation in writing and let me know the exact end date of my contract. I would like to port my number [Number] to my new provider. Yours sincerely, [Signature]

How to cancel correctly

1

Check the notice period

Check the table above to see the notice period your provider applies and when your contract ends.

2

Pick a new plan

Pick your new plan before cancelling with the old provider.

Important: don't cancel beforehand if you want to port your number!
3

Request number portability

Request number portability with the new provider. You'll need your customer number and phone number.

4

New provider cancels for you

The new provider takes care of the cancellation with the old one. You don't have to do anything else.

Cheaper alternatives

The cheapest plans with unlimited data in Switzerland, ordered by permanent price. Not by promo price, because after switching what matters is what you pay long term. Prices come from our database daily.

GoMo
CHF 12.95 /mo.
Unlimited data in Switzerland. Monthly contract.
View offer
Digital Republic
Flat Mobile Swiss
CHF 13 /mo.
Unlimited data in Switzerland. Monthly contract.
View offer
swype
Surf
CHF 14.95 /mo.
Unlimited data in Switzerland. Monthly contract.
View offer

Cancelling at your provider

Contract term and cancellation route differ by provider. Here are the guides for the most common ones:

Cancel SaltCancellable monthly, Salt network Cancel SunriseCheck minimum term, Sunrise network Cancel yalloCheck minimum term, Sunrise network Cancel WingoCancellable monthly, Swisscom network Cancel TalkTalkCheck minimum term, Sunrise network Cancel LebaraCancellable monthly, Sunrise network Cancel Migros MobileCancellable monthly, Swisscom network Cancel Galaxus MobileCancellable monthly, Sunrise network Cancel Coop MobileCancellable monthly, Swisscom network Cancel SwisscomCheck minimum term, Swisscom network

Frequently asked questions

Yes, with providers that have no minimum contract term (e.g. Wingo, Digital Republic, yallo) you can cancel monthly or with 30 days notice. With contract plans (Swisscom, Sunrise, Salt Shop), you must respect the minimum term and notice period.
If you cancel early you usually have to pay the remaining monthly fees until the contract ends. With a special right of cancellation (e.g. price increase) there are no costs.
No, you can take your number with you (number portability). Important: request the port with the new provider before cancelling with the old one. The new provider then handles the cancellation for you.
Number porting and the switch usually take 1 to 3 working days. The cancellation itself takes effect on the next possible date, depending on your notice period.
Your old plan is deactivated on the cancellation date. If you have a subsidised device, you may have to pay the remaining balance. Returning the SIM is usually not necessary.

Further guides

Port your numberHow to take your number to the new provider Swisscom alternativesThe best alternatives to Swisscom compared No-contract plansAll mobile plans without a minimum term