yallo mixes monthly cancellable plans with 24 month contracts, so check first which term your plan has. On top of that comes yallo's wide gap between the promo price and the regular base price: once the promotion ends, the price often rises considerably.
Contract term: what you are tied into
24 months4 plans
Cancellable monthly6 plans
The yallo portfolio includes minimum terms. Check your bill or customer account to see which term applies to your plan, because that determines when you can actually leave.
How to cancel
You can cancel in your yallo customer account, by phone or in writing. If you want to take your number with you, register that with the new provider, who then handles the cancellation.
Number portability is free in Switzerland and usually takes 1 to 3 working days. Important: do not cancel yourself if you want to keep your number. Register the port with the new provider, who handles the cancellation. Anyone who cancels first loses the number.
Cheaper alternatives on the same network
These providers run on the same network but cost less. Coverage and 5G are identical, and the order follows price alone.
If you are moving to another provider and want to keep your number, do not cancel yourself. Register the number port with the new provider, who will then cancel at yallo. If you cancel first, the number is lost.
Yes. Number portability is free in Switzerland and usually takes 1 to 3 working days. The new provider handles the process and your line stays active until the switchover.
If a provider unilaterally raises the price during the contract term, terms and conditions in Switzerland usually provide for an extraordinary right of termination. Check the announcement and your provider's terms, and act within the deadline stated there.