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Providers / yallo

yallo – Plan Comparison 2026

☀️ Sunrise network · From CHF 19.90/mo · 5G · Contract

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Customer Rating
Peer Score, based on real customer reviews
Ranked 24 of 24 providers
2.6 / 10
Low
Based on: 3512 real customer reviews
Google
1.5(354 reviews)
Ombudscom Disputes 2024
Official Swiss telecom dispute-resolution body
62 cases 2024
Industry average: 933 Fälle / Branche · 7.8 pro 100'000 Kunden
What is Ombudscom? u2192

At a glance

Network☀️ Sunrise
Cheapest planCHF 19.90/mo
Unlimited fromCHF 19.90/mo
5GYes
EU roamingOptional
CancellationContract required
eSIMYes

📱 yallo mobile plans

Is yallo worth it?

yallo is Sunrise's second brand and lives off aggressive promo prices, especially on the Black plans with roaming. Catch a good promo and you pay less for unlimited with EU/USA roaming than almost anywhere else. But do the honest math: the Black plans tie you in for 24 months, the list prices above the promos are among the highest in Switzerland, and the plan line-up changes constantly. From 1 August 2026, yallo is also raising prices on most plans by CHF 1 to 2, full details here.

Who is yallo for?

For bargain hunters who keep an eye on the promo price and contract term and can live with 24 months of commitment. The Start plans on a monthly contract are solid, but no cheaper than the competition on the same network. Anyone wanting flexibility will find monthly contracts at a stable permanent price on the same Sunrise network with Digital Republic, swype or Galaxus Mobile.

yallo reviews: weak customer ratings

To be fair: yallo has one of the weakest rating pictures of any Swiss provider, currently 1.2 out of 5 on Trustpilot across more than 3,000 reviews and 1.5 on Google. The current values are shown in the Peer Score card above. The price advantage of the promos is real, but factor in the service level. Important with price increases: as an existing customer, you have a 30-day extraordinary right of termination from the announcement.

🌐 Internet plans

Strengths & weaknesses

Pros

  • ✓ Sunrise network (strong 5G)
  • ✓ 5G included in all plans
  • ✓ Unlimited plans available
  • ✓ Generous EU roaming available
  • ✓ Monthly cancellation, no minimum term

Cons

  • ✗ Low customer rating (Peer Score 2.6/10)
  • ✗ High Ombudscom ratio (62 cases in 2024)

FAQ about yallo

yallo offers several mobile lines: yallo Smart from CHF 24.90/month (standard), yallo Swiss-EU with extended EU roaming, plus special lines for frequent travellers. All contract-free, with 5G.
yallo uses the Sunrise network, Switzerland's second-largest mobile network with 99% population coverage and broad 5G in all major cities.
yallo is a 100% subsidiary of Sunrise. yallo is the digital self-service brand for price-conscious customers who can do without store advice but want Sunrise network quality.
Same network, but yallo is significantly cheaper. Trade-off: no store support at yallo, everything via the My yallo app. Sunrise direct makes sense for advice and device sales, yallo for pure mobile functionality at low prices.
Yes, all yallo plans include 5G on the Sunrise 5G network. 5G is widely available in Switzerland's major cities.
Yes, yallo supports eSIM. Activation is normally CHF 40 but free via the My yallo app (self-service bonus). First eSIM is free for new customers. To switch from pSIM to eSIM, use the app for CHF 0 activation.
Yes, yallo Swiss-EU and higher lines include EU roaming. yallo Smart covers Switzerland fully; EU roaming is added optionally. For heavy EU use, dedicated EU lines are more economical.
Both are Sunrise subsidiaries with self-service setup. yallo is the more established brand with a larger plan portfolio, swype targets digital-native users with an app-only workflow. yallo currently has aggressive promo packages, swype has a cleaner app experience. Pricing is comparable.
Yes, yallo is a Sunrise subsidiary and an established Swiss provider with a long history and over 2,900 Trustpilot reviews. A solid brand in the Swiss MVNO market.
Yes, porting your number to yallo is free and takes 1 to 3 business days.
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