Peer Score: what other customers really say
A simple 1-10 score from real Google and Trustpilot reviews. Top, Mid, or Low. Plus a rank across all 24 Swiss providers.
Why a Peer Score?
Our Deal Score rates the plan: price, transparency, flexibility. That tells you nothing about the provider behind it. Customer service, billing, what happens when something goes wrong.
The Peer Score rates the provider. Both scores sit independently on every provider page.
How it works, in 3 sentences
We average the Google rating and the Trustpilot rating per provider, weighted by review count (cap at 500 per source, so no giant drowns out the rest). The result times 2 is your Peer Score from 1 to 10.
Missing a source? We substitute the Swiss industry average (Google 3.4, Trustpilot 2.3) so single-source providers stay fair.
For brands with a large store network (Swisscom, Sunrise, Salt) we show the Google average of the most-reviewed shops, clearly flagged as "Shop-Ø" (shop avg).
Tier breakdown
Top, Peer Score 7.5 and above
Mid, Peer Score 4.5 to 7.4
Low, Peer Score below 4.5
Three examples
Digital Republic, Top (9.0)
Google 4.7★ · Trustpilot 4.2★. Both sources present, both strong.
(4.7 × 500 + 4.2 × 348) ÷ 848 × 2 = 9.0
Swisscom, Mid (5.6)
Google Shop-Ø 3.9★ (1,013 reviews) · Trustpilot 1.7★. The two sources disagree sharply.
(3.9 × 500 + 1.7 × 500) ÷ 1,000 × 2 = 5.6
Aldi Mobile, Mid (4.7), with industry-average fallback
Only Trustpilot 1.3★ (78 reviews). No own Google listing. Rather than unfairly judging Aldi only by its negative Trustpilot page, we substitute Google with the industry average 3.4.
(1.3 × 78 + 3.4 × 78) ÷ 156 × 2 = 4.7
Ombudscom runs separately
Ombudscom cases at the official Ombudscom do not feed into the Peer Score. They stay as a standalone signal on every provider page, because they measure something different: escalated disputes, not everyday satisfaction.
All providers in the Peer Score comparison
Sorted by Peer Score, highest first. Click a name to open the detailed provider page.
| Provider | Peer Score |
|---|---|
| Teleboy | 9.3 |
| spusu | 9.2 |
| Digital Republic | 9 |
| Init7 | 8.8 |
| iWay | 8.5 |
| Galaxus Mobile ⚠ | 7.3 |
| GGA Maur ⚠ | 6.9 |
| swype | 5.9 |
| Quickline | 5.9 |
| SAK Digital | 5.9 |
| Coop Mobile | 5.8 |
| Migros Mobile | 5.7 |
| Mucho | 5.7 |
| Swisscom | 5.6 |
| Lidl Connect ⚠ | 5.6 |
| Wingo | 5.1 |
| TalkTalk | 4.8 |
| Aldi Mobile | 4.7 |
| Sunrise | 4.5 |
| Salt | 4.5 |
| Lycamobile | 4.2 |
| Lebara | 3.5 |
| GoMo | 3.2 |
| yallo | 2.6 |
Tiers: Top 7.5+ · Mid 4.5-7.4 · Low below 4.5. A "–" means the source does not exist for that provider. For the score calculation we substitute missing sources with the industry average (Google 3.4, Trustpilot 2.3). Clicking the Trustpilot figure opens the original review page.
Data sources and update cadence
Google Business Profiles
Public reviews per provider, aggregated across all locations and business profiles. Large samples (up to 8,000+ reviews for incumbents), mostly everyday experiences.
Trustpilot Switzerland
Country-page reviews from Switzerland. Stronger focus on detailed complaints and provider replies. More polarised than Google, industry average sits empirically at 2.3/5.
FAQ
Why a cap at 500 reviews per source?
Without a cap, Galaxus with 33,000 Trustpilot reviews would simply outvote everyone else. At 500 reviews we already have enough signal to make a rating statistically stable. More reviews beyond that add little extra information.
Why use the industry average for missing sources?
Trustpilot in Swiss telecom is negatively self-selected (industry average around 2.3/5), Google is clearly more positive (around 3.4/5). Rating a Trustpilot-only provider like Aldi Mobile on Trustpilot alone would be systematically unfair. We replace the missing source with the industry average so single-source providers aren't pushed down by source bias.
Why does Peer Score sometimes diverge sharply from Deal Score?
That is exactly the point. A cheap plan from a provider with bad customer service can have a high Deal Score (0-100) but a low Peer Score (1-10). Digital Republic, for example, scores high on both. Swisscom has a decent Peer Score alongside at times miserable Deal Scores.
Why doesn't Ombudscom feed into the score?
Ombudscom cases measure something different from customer satisfaction. They show how often a provider failed to resolve a conflict itself. That's too different a signal to mix with review ratings. We therefore show the figures separately on each provider page and on the Ombudscom overview.
Do you include your own reviews?
No. handyabo.com does not collect user reviews. The Peer Score is based exclusively on external platforms (Google, Trustpilot) that we do not control. That's deliberate, so we cannot influence the score.
Can a provider influence the score?
Only by delivering better service. We accept no payment for adjustments. If a provider believes we recorded wrong figures, we re-check the public sources and correct if needed. The score is never manually changed to a provider's benefit.
Related
- Deal Score methodology: how we rate the plans themselves (not the providers)
- About the editorial team: who is behind handyabo.com
- Plan comparison: all plans with Deal Score and Peer Score side by side